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Frequently Asked Questions

Customer Service

Note: If you need to contact a customer service representative concerning any ticket order, please e-mail tickets@thefoat.com. We will be happy to assist you with any questions you may have.
  1. Is your site a secure site?

    Yes. The FOAT is secured by Godaddy. You will see the symbol on the ticketing start page and on the payment pages. You may click on this symbol to verify the status of our certificate with Godaddy at any time. All transactions are processed by Authorize Net.
  2. I did not receive a confirmation email when purchasing my tickets. How can I tell if my order was processed?

    Please email us at tickets@thefoat.com and we will check to see if your order was processed. If you do not receive your tickets by email, we will check our records with your name, email address, and phone number. If your order was processed, we will email you a replacement copy of your tickets. Please do not refresh your browser during the ticket purchase process.
  3. My ticket has incorrect information on it (time, date, venue, etc.)

    If your ticket does not have the correct show information on it, please e-mail tickets@thefoat.com and we will resolve the situation and send you the correct tickets for the show.
  4. Who handles refunds?

    Each event organizer sets their refund policy. Please click the refund policy link from the individual event you would like to attend for further details. If the event organizer has given The FOAT authorization to administer refunds please contact us if you need a refund at tickets@thefoat.com. If a refund is administered to you it should reflect on your bank statements within 2-5 business days
  5. How are postponed events handled?

    Each event organizer sets their refund policy for postponed events. Please click the refund policy link from the individual event you would like to attend for further details. If a show has been postponed to a later date, The FOAT will email you a notification regarding the date and time change. If you are unable to attend the new date and the event organizer has given TheFOAT.com authorization to administer refunds, please contact The FOAT at tickets@thefoat.com in order to request a refund for the event.
  6. I bought tickets but I can't go to the event. Can I get a refund?

    Each event organizer sets their refund policy for postponed events. Please click the refund policy link from the individual event you would like to attend for further details. If the event organizer has given TheFOAT.com authorization to administer refunds you can receive a full refund just as long as you notify us 24 hours before an event starts. We are sorry, but no refunds are issued if you do not notify us before 24 hours before an event starts. Thank you for your understanding regarding this policy. Our event promoters rely on pre-sales to forecast their event before it takes place. There are many costs associated with live events, including equipment, large teams of people, travel expenses, etc. The 24 hour policy allows our event promoters to have clarity on their financials.
  7. Where can I view my ticket purchases?

    Tickets bought on TheFOAT.com will automatically appear in your My Tickets account if you are a registered member. First, login to you're TheFOAT.com account. Click "My Tickets" in the Manage section of your home control panel. You can also click "My Tickets" from the main Tickets section on TheFOAT.com. If you are not a registered member of TheFOAT.com you can view your tickets immediate after you make your purchase from the confirmation page or from your email confirmation.
  8. What if the show I purchased tickets for is now on sale for cheaper, can I get the difference refunded?

    Sometimes the show promoter may reduce ticket prices prior to the show; The FOAT is unable to provide refunds for the difference when a show is discounted. The venue and the promoter are responsible for setting their ticket prices and we serve as intermediary between the buyer and the venue.
  9. Can I give away my tickets to someone else as a gift (or if I am unable to attend)?

    Yes, you may purchase tickets to a show and forward the email containing the link with the tickets to anyone else to use the tickets for a show. The tickets are transferable so if you have some tickets and can't attend, feel free to give the tickets away. But please remember, one ticket per person.
  10. How is General Admission different from Reserved Seating?

    General Admission seating does not guarantee you an exact seat, but rather just admission to your event. You will need to select your seating upon arrival, meaning that it is best to arrive early for best seat selection. Reserved seating allows you to select your seats before the event.
  11. Is the service fee always the same amount?

    The service fee is determined by the ticket price. The service fee increases slightly as the price of the ticket goes up.
  12. Why is it important to enter the credit card billing information "exactly" as it appears on your monthly statement?

    Failure to accurately enter your billing information may result in the transaction not being completed properly. We accept Visa, MasterCard, Discover and American Express. Thank you for using The FOAT Tickets, we appreciate your business. If you have any comments on how we can serve you better, please email us tickets@thefoat.com

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